Scalable, AI-powered call center platform — manage inbound & outbound calls, boost agent productivity, and deliver exceptional customer experiences
A fully managed, browser-based platform that replaces physical PBX hardware with intelligent cloud communication
Gateway.sa's cloud call center solutions empower businesses of all sizes — from startups to enterprise contact centers — to manage customer interactions efficiently through a single, unified platform. No hardware, no complex installations, just powerful communication from day one.
Our platform supports inbound and outbound voice calls, smart IVR systems, intelligent call routing, omnichannel communication, real-time dashboards, and AI-powered analytics. Whether your team is in the office or working remotely, every agent stays connected and productive.
A complete feature set built for professional customer support teams — no third-party add-ons required
Build multi-level interactive voice response menus with custom greetings, keypad input, and intelligent self-service flows that reduce agent workload.
Route calls based on agent skills, availability, caller history, language preference, and business hours — ensuring every customer reaches the right expert.
Automatically record every call with secure cloud storage, searchable transcripts, and playback tools for quality assurance and compliance.
Handle voice, SMS, WhatsApp, and email from a single unified dashboard — so agents never miss a customer interaction regardless of channel.
Monitor live call queues, agent status, SLA performance, and KPIs in real time with fully customizable dashboards and automated alerts.
Leverage AI to analyze call sentiment, detect trends, forecast call volumes, and surface actionable insights that drive continuous improvement.
Manage inbound call queues with position announcements, estimated wait times, callback scheduling, and overflow routing rules.
Connect seamlessly with your existing CRM, ERP, or custom applications through our REST API and pre-built integrations — no complex middleware needed.
Manage multiple office locations, departments, and distributed teams from one centralized system with granular access controls and reporting.
Transparent monthly plans that scale with your team — start small, grow without limits
159
/ Month
249
/ Month
Built for the Saudi and MENA market — reliable, secure, and always on
No servers, no PBX boxes, no maintenance contracts. Gateway.sa's cloud infrastructure is hosted on a secure, high-availability platform — so you can launch a fully functional call center in hours, not months.
Add or remove agents in minutes. Whether you're handling 10 calls a day or 10,000, our platform scales elastically to match your demand — and you only pay for what you use.
Intelligent call routing matches callers to the best available agent automatically. AI-powered analytics uncover patterns in call data, helping supervisors reduce average handle time and improve first-call resolution rates.
Gateway.sa is the region's most experienced cloud communication provider. With offices across Saudi Arabia, deep telecom relationships, and full Arabic-language support, we understand your market like no other vendor.
ISO 27001-aligned infrastructure, encrypted call recordings, role-based access controls, and full audit trails keep your customer data safe and your operations compliant with CITC and local regulations.
Our technical support team is available around the clock — every day of the year. Enterprise plan customers receive a dedicated account manager for proactive guidance and rapid issue resolution.
Everything you need to know about Gateway.sa Cloud Call Center Solutions
All plans include access to our cloud calling system, IVR features, reporting dashboards, call recording, and real-time monitoring. Higher-tier plans add CRM integrations, omnichannel channels such as SMS and WhatsApp, advanced analytics, AI-powered routing, multi-branch support, and a dedicated account manager. You can compare all features in the pricing table above.
Yes — 100% of the platform is accessible via a standard web browser. Agents working from home, branch offices, or any location with an internet connection can handle calls, view customer context, and collaborate in real time. There are no hardware installations required and all call data is securely synchronized across the team.
Yes. Gateway.sa supports out-of-the-box and custom integrations with major CRM platforms, ERP systems, helpdesk tools, and any web application through our REST API. When a call arrives, agents instantly see the caller's history, open tickets, and account details — eliminating the need to switch between systems and reducing average handle time significantly.
Absolutely. You can upgrade your plan at any time — the change takes effect immediately without any downtime or data migration. Businesses typically start on the Basic or Professional plan and upgrade to Enterprise as their support team expands. Our account team is always available to help you choose the right plan and transition smoothly.
Join businesses across Saudi Arabia and MENA using Gateway.sa to deliver faster, smarter, and more connected customer experiences — starting today.
SA
EG
AE
KW
BH
QA
OM
YE
IQ