At SMS Gateway, we are committed to delivering reliable and high-quality communication services. Customer satisfaction is our top priority, and we aim to provide complete transparency regarding our refund process.
If you are not satisfied with your purchase or have experienced an issue with your SMS, WhatsApp, or Email communication services, you may request a refund under the terms outlined below.
Eligibility for Refund
Refunds are available for prepaid SMS, WhatsApp, or Email credit purchases made directly through our platform.
A refund request must be submitted within 7 days of the original transaction date.
Refunds will only be issued if the purchased credits have not been used or consumed in any campaigns or services.
How to Request a Refund
To initiate a refund, please contact our Customer Support Team via email at support@gateway.sa
or through our contact form on the website.
Include the following details in your request:
Our team will review your request and respond within 3–5 business days.
Refund Method
All approved refunds will be processed using the original payment method used during purchase.
Please allow 5–10 business days for the amount to appear in your account, depending on your payment provider.
Non-Refundable Situations
Refunds will not be applicable in the following cases:
Contact Us
If you have questions about our refund process, please contact our support team at
support@gateway.sa
or call us during business hours.
We value your trust and appreciate your business with SMS Gateway.
If you have any objection to what is stated in this document, or if you have any claims or suggestions, please contact the site administration through the contact us form or send an email through this email: info@gateway.sa.
We ask God for sincerity in word and deed.
